Privacy & Terms

Privacy Policy

Waterline Products is part of the Waterline Products group which includes RO-MAN, Purity On Tap and Pure Water Products. This privacy policy explains how we use any personal information we collect about you when you use this website.

What information do we collect about you?
We collect information about you when you register with us or place an order for products or services. Website usage information is collected using cookies.

How will we use the information about you?
We collect information about you to process your order, manage your account and, if you agree, to email you about other products and promotions we think may be of interest to you.

We use your information collected from the website to personalise your repeat visits to our website. If you agree, we shall pass on your personal information to our group of companies so that they may offer you their products and services.

Waterline Products will not share your information for marketing purposes with companies outside the Waterline group. In processing your order, we may send your details to our payment platform provider and other entities involved in the order, payment and shipment process (including credit / debit card issuers) to have your order details in order to process the payment and shipment of products ordered.

We may disclose personal information if required to do so by law.

We would like to send you information about products and promotions of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of the Waterline Products group.

If you no longer wish to be contacted for marketing purposes, please click here.

Access to your information and correction
You have the right to request a copy of the information that we hold about you. We may make a small charge for this service.

If you would like a copy of some or all of your personal information, please email: or write to us at the following address: 7 Creagh Road, Toomebridge, ANTRIM BT41 3SE.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit or

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Other websites
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 22 May 2018.

How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you:

By mail:
or write to use at: 7 Creagh Road, Toomebridge, ANTRIM BT41 3SE

Terms and Conditions

By using the website at the URL;

you are agreeing to our terms and conditions. It is important you read them carefully.

This website is owned and operated by:

Waterline Products
7 Creagh Road
BT41 3SE


Your use of the website
All copyright and other rights in this web site (including text, images, sounds and logos) are owned by and the Waterline Products group.

You may:

(a) browse the website (including making transient or cached copies of parts of the website during the normal course of using your browser); and

(b) print a copy of any page of the website provided you do not alter or remove any copyright, trade mark or other intellectual property rights notices, for your own lawful, personal, non-commercial purposes provided you do not do any of the things listed below in this section.

You must not:

(c) modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software or services contained within the website (except to the extent expressly permitted under (a) or (b) above);

(d) use the website or any of its content for any commercial purpose, including any advertising or advertising revenue generation activity on another website;

(e) include any links to the website on another website;

(f) use the website or anything available on it for unlawful purposes; or

(g) hack into the website or any related computer system, make excessive traffic demands on the website, use in relation to the website any software robots, spiders, crawlers, or similar data gathering and/or extraction tools, introduce viruses or otherwise engage in any other activity that may reasonably be expected to (i) impose an unreasonable burden or load on our infrastructure; (ii) inhibit other users from using and/or enjoying the website or any other website; or (iii) damage the reputation of Waterine Products.

You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable legal fees, resulting from (i) any third party claim, action, or demand resulting from your use of the website or from (ii) any breach by you (or by someone else to whom you have disclosed your password) of paragraphs (c) to (g) of this section 3.

We reserve the right to terminate or suspend your right to use the website at any time.

The website may contain links to or from other websites. We are not responsible for the content appearing on, products or services available via, or the privacy or other practices used by, other websites.

Privacy and personal information
The privacy of your personal information is important to us. We only use personal information about you collected via the website in accordance with our Privacy Policy and by providing personal information on this site you agree to allow us to use it in accordance with that policy.

We encourage you to read the privacy policies of other websites you link to from the website, or which you otherwise visit.

In the event that Waterline Products undergoes reorganisation or is sold to another business, you agree that any personal information Waterline Products holds about you may be transferred to the reorganised business or buyer.

You may be issued with an individual password when registering (where registration is required) on the website. You must:

(a) use the password only for access to the applicable pages of the website and not for any other purpose;

(b) keep your password confidential at all times, not disclose the password or permit anyone else to use your password (any breach of any of the Terms and Conditions by anyone to whom you disclose the password will be treated as if the breach had been committed by you, and will not relieve you of your obligations under the Terms and Conditions); and

(c) cease to use, and delete from your records, your password upon expiry or termination of your membership for whatever reason.

We reserve the right to change or withdraw your password and user name at any time and you agree to notify us promptly of any changes to your registration details.

The following liabilities are not limited or excluded (and nothing elsewhere in the Terms and Conditions shall be interpreted as so doing):

(a) Waterline Products liability for (i) death or personal injury resulting from its negligence; (ii) for fraud; (iii) under section 12 of the Sale of Goods Act 1979; or (iv) for any other liability which may not by applicable law be excluded or limited; and

(b) your statutory rights as a consumer.

Subject to those liabilities not being limited or excluded, Waterline Products shall not be liable (whether in contract, negligence or otherwise and to the fullest extent permitted by applicable law) for any:

(a) loss of business, profits, sales, revenue, bargain, opportunity or goodwill;

(b) indirect, special or consequential loss or damage;

(c) interruption to business;

(d) delays or interruptions in access to or operation of the website;

(e) loss of, loss of use of, or damage or corruption to, any software or data or computer equipment;

(f) loss or damages of any kind incurred as a result of use of any links on the website or third party sites to which those links point;

(g) computer viruses, system failure or malfunctions which may occur in connection with your use of the website;

(h) waste of management or other staff time; or

(i) events beyond our reasonable control.

Use of the website is provided free of charge (other than your normal internet connectivity charges) and you acknowledge that you access the site solely at your own risk on an "as is" and "as available" basis and that:

(a) Waterline Products makes no representations about the materials or information contained on the website;

Waterline Products reserves the right to deny you access to the site;

Waterline Products is not responsible or liable if the site does not work properly, or at all; and

(d) except as expressly set out in these Terms and Conditions,
Waterline Products does not enter into conditions, warranties or other terms in relation to the website.

We try to make sure that all information contained on the website is correct, but we cannot and do not accept any liability for any error or omission and will not be liable for any action you may take as a result of relying on any information provided in the website.

We may suspend the operation of the website for maintenance or upgrade work from time to time and your access to and use of the website will not be uninterrupted or error free.

Purchases of goods on the website
All purchases of goods on the website are governed by the Terms and Conditions of Sale.

Communications on or through Waterline Products may be monitored or recorded to secure effective system operation and for other lawful purposes.

Unless otherwise agreed expressly in writing by of Waterline Products this communication is to be treated as confidential and the information in it may not be used or disclosed or reproduced.

If you have reason to believe that you are not the intended recipient of this communication, please contact the sender immediately.

No employee or agent is authorised to conclude any binding agreement on behalf of Waterline Products with another party by e-mail without express written confirmation by an officer of Waterline Products.

Employees of Waterline Products are required not to make any defamatory statements and not to infringe or authorise any infringement of copyright or any other legal right by e-mail communications. Any such communication is contrary to organisational policy and outside the scope of the employment of the individual concerned. Waterline Products will not accept any liability in respect of such a communication, and the employee responsible will be personally liable for any damages or other liability arising

General and governing law
We may change the Terms and Conditions from time to time and will endeavour to notify you of any major changes by posting a message on the website.

However, by accessing the website you are accepting that you are bound by the current version of the Terms and Conditions and therefore you should check these each time you revisit the website.

The Terms and Conditions form the entire understanding of the parties and supersede all previous agreements, understandings and representations relating to the subject matter covered by them.

If any provision is found to be unenforceable, this shall not affect the validity of any other provision. We may delay enforcing any of our rights under the Terms and Conditions without losing them. You agree that we may assign these Terms and Conditions or any of our rights or obligations without giving you notice.

We shall not be liable to any third party in respect of your use of (or inability to use) the website.

The Terms and Conditions shall be governed and interpreted in accordance with Northern Ireland Assembly, or by UK Parliamentary law as if the Terms and Conditions were a contract wholly entered into and wholly performed and you consent to the non-exclusive jurisdiction of the courts.

General Terms and Conditions of Sale

These Terms and Conditions of Sale apply to any purchases of goods from this website appearing at URL (referred to as the "website"). Placing an order with us means that you agree to be bound by these Terms and Conditions of Sale It is important to read them carefully before ordering. These Terms and Conditions of Sale do not affect your statutory rights.

Purchasing goods on this website (as well as using the website generally) is also governed by the General Terms and Conditions and you are treated as accepting those by using the website. In order to purchase items from this site, we require you to register with us, use of personal information about you collected via the website is governed by our Privacy Policy and by providing personal information on this site you agree to allow us to use it in accordance with that policy.

You may only purchase goods from the website if you are a UK resident and are over 18. If you are under 18 or live outside the UK at the time of ordering, you need to confirm if we can supply you and what the shipping costs would be please note we may refuse to process a transaction for any reason or refuse service to anyone at any time in our sole discretion.

The pictures on this site and in our master catalogue are representative of the products.

Charges and other important information
The supplier of goods to which these terms and conditions apply is:

Waterline Products
7 Creagh Road
Co Antrim
BT41 3SE

(referred to in the Terms and Conditions as "Waterline Products", "us" or "we")

All prices on the website are inclusive of VAT at the current rates where indicated (but exclusive of delivery charges) and are correct at the time of posting. We reserve the right to change prices on the website, or add, withdraw or change the description or specification of, any goods on the website, without prior notice to you.

There is a delivery charge for all goods purchased which will be indicated on the order screen.

Order and delivery process
All orders are subject to acceptance and availability of stock. We will confirm your order automatically by email (using the email address you supply to us when you register) when your order is received by us. Your order is an offer to buy from
Waterline Products and no contract of sale will exist between Waterline Products and you until we send you the order confirmation by email.

We will contact you if the item(s) you have ordered are not available from stock., indicating approximate delivery time to the extent reasonably possible. You will then have the option either to wait for delivery or to cancel your order by contacting us at and we will provide a full refund. This is without prejudice to any other cancellation or termination rights you may have, including your right of withdrawal.

The title to goods purchased will only pass following payment by you in full. Goods ordered will be delivered by courier or by post. Delivery times will be as indicated on the order screen.


All transactions will be processed in £ Sterling. Unless stated otherwise anywhere on the website, payment can be made by Visa, Master Card, Delta, or Switch debit card. Payment will be debited and cleared from your account before or at the time of the dispatch of your goods. You warrant and confirm that the credit/debit card used is yours and that you are legally entitled to use it to make the purchase.

All credit/debit card holders are subject to validation checks and authorisation by the relevant card issuer. If the issuer of your card refuses to authorise payment to us we will not be liable for any delay or non-delivery.

We may refuse to process a transaction for any reason or refuse service to anyone at any time in our sole discretion.

General cancellation right
We want you to be happy with goods purchased from
Waterline Products. You have a general right to cancel your order from the moment you place it with us until seven working days after the day on which you receive the goods. This general right does not affect your rights in respect of damaged or faulty goods (see section 6 below). In order to cancel you should:

(a) notify us in writing either by (i) writing to
Waterline Products or (ii) emailing; and

(b) return the goods to the above address at your own expense.

When returning the goods please enclose the original delivery note that came with the goods and give the reason for the return as "Cancellation". For your own protection we recommend that you use a recorded delivery service.

Following your cancellation we will provide a refund for the price you paid for the goods against your original credit/debit card details. We reserve the right to recover from this amount the cost of recovering the goods from you or the cost of you returning the goods to us if they are sent at our expense.

Damaged or faulty goods
Nothing in these Terms and Conditions affects your statutory rights in respect of sale of goods. Please return any damaged or faulty goods with the original packaging to the address set out in section 5 above, giving the reason for the return as "Damaged" or "Faulty".

Our guarantee is for 6 months.  If the products have been recieved in under 28 days we will refund any shipping costs.

All returned goods are the responsibility of the buyers until we have signed for the packaged, when returning is important that the goods are insured.. 

Complaints procedure
All customer complaints should be submitted in writing by either:

(a) email to; or

(b) post to :-
Waterline Products
7 Creagh Road
BT41 3SE